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Text templates for contractors and trades

Trades lose time to the same four messages: what the callout costs, when you are arriving, that you are on your way, and that the job is done and the invoice is sent. These ten cover the day, with blanks for the arrival window, address and amount.

10 replies - free to install

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What's in it

Every reply below lands in your library as a folder. Anything in brackets is a blank the app asks you to fill as you send.

  1. Estimate follow-up

    Hi [Client Name], following up on the estimate for [Project]. Happy to answer questions or get you scheduled whenever you're ready.

  2. Appointment confirmation

    You're confirmed for [Date] at [Time] at [Address]. See you then!

  3. On my way

    Hi [Client Name], I'm on my way and should arrive around [Time].

  4. Running late

    Hi [Client Name], running about [Minutes] minutes behind - thanks for your patience. I'll be there soon.

  5. Access instructions

    For tomorrow's visit: [Access Notes]. Let me know if anything changes.

  6. Work completion

    All finished at [Address]! Here's a summary of the work done: [Summary]. Thanks for choosing us.

  7. Invoice/payment reminder

    Friendly reminder: invoice [Invoice Number] for [Amount] is due [Date]. Thank you!

  8. Review request

    Thanks again for your business! A quick review really helps us out: [Review Link]

  9. Reschedule

    Something came up on my end - can we move [Date] to another day? Here's what I have open: [Options].

  10. Maintenance follow-up

    Hi [Client Name]! It's been a while since [Project]. Want to schedule a maintenance check?

By the message you need to send

The same replies, grouped by the moment they are for - each page explains when to send it and what to say.

Questions

What should I text a customer before arriving at a job?
Give a window and a name. "On my way, with you between 2 and 3" prevents the call asking where you are, which is the single most common interruption on a work day.
How do I quote a callout fee over text?
State the fee, what it covers, and what happens if they go ahead. The callout reply in this pack does all three so the number never arrives as a surprise on the invoice.
Can I send these with one hand on a job site?
That is the point. The replies sit on the keyboard, so it is one tap in whatever app the customer messaged you in - no switching apps, no copy and paste.
Are these free?
Yes. The pack is free to install and the keyboard is free to use.

More packs

Other sets to start from

  • Beauty & salon

    Beauty

    Booking confirmations, deposits, running-late and reschedule replies for a salon chair.

    See the replies

  • Everyday

    Everyday

    On my way, running late, can I call you back - the messages you send most.

    See the replies

  • Freelance & agency

    Freelance

    Scope, rates, deposit terms and kickoff notes so every new client hears the same thing.

    See the replies

Install it, then make it yours.

Keep the replies you'd actually send, change the wording, add your own blanks.

Download on the App Store

For iPhone and iPad · English, Spanish, French, German and Japanese