Should you text customers when you are on the way?

Yes, and include a realistic window rather than an exact time. It removes the waiting-around complaint that drives most negative reviews for service work.

How do you tell a customer you are running late?

As soon as you know, with a new arrival time and no long explanation. Customers forgive late far more readily than they forgive silence.

On my way texts for service businesses

Most calls a service business fields are about arrival time. A message sent when you leave the previous job prevents almost all of them. These cover the on-my-way note, the running-late warning, and the access details.

3 replies - free to copy or install

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The messages

Copy any of these as they are, or install the home services pack to keep them on your keyboard. Anything in brackets is a blank the app fills as you send.

On my way

Hi [Client Name], I'm on my way and should arrive around [Time].
Running late

Hi [Client Name], running about [Minutes] minutes behind - thanks for your patience. I'll be there soon.
Access instructions

For tomorrow's visit: [Access Notes]. Let me know if anything changes.

These are part of the Home Services pack, which installs all 10 replies in one tap.

Questions

Should you text customers when you are on the way?: Yes, and include a realistic window rather than an exact time. It removes the waiting-around complaint that drives most negative reviews for service work.
How do you tell a customer you are running late?: As soon as you know, with a new arrival time and no long explanation. Customers forgive late far more readily than they forgive silence.

More home services messages

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