Freelance & agency
Client message templates for freelancers
Freelancing runs on the same few conversations: what it costs, what is in scope, when it starts, and where the invoice is. These nine are written to be sent without rewriting, with blanks for the client, rate and dates.
What's in it
Every reply below lands in your library as a folder. Anything in brackets is a blank the app asks you to fill as you send.
By the message you need to send
The same replies, grouped by the moment they are for - each page explains when to send it and what to say.
Questions
- How do I chase an unpaid invoice without damaging the relationship?
- Give a reason it matters to them and a next step that takes a minute. "The files are ready and go out as soon as the balance clears, invoice link below" outperforms an apology every time.
- What do I say when a client asks for work outside scope?
- Say yes with a number. Refusing creates a conflict; quoting turns it into a decision. The scope reply here is written that way.
- Can I keep different rates for different clients?
- The rate is a blank you fill as you send, so one template covers every client without editing the saved reply.
- Are these free?
- Yes. The pack is free to install and the keyboard is free to use.
More packs
Other sets to start from
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Beauty & salon
Beauty
Booking confirmations, deposits, running-late and reschedule replies for a salon chair.
See the replies -
Everyday
Everyday
On my way, running late, can I call you back - the messages you send most.
See the replies -
Home services
Home Services
Callout fees, arrival windows, on-my-way and after-the-job follow-ups.
See the replies
Install it, then make it yours.
Keep the replies you'd actually send, change the wording, add your own blanks.
For iPhone and iPad · English, Spanish, French, German and Japanese