How do you politely remind a customer to pay an invoice?

State the amount, the invoice number and the due date in one short message. Softeners like "no rush, whenever you get a chance" are read as permission to delay.

When should you send a payment reminder?

The day after the due date, then weekly. Waiting a month makes the conversation harder, not easier.

How to ask for payment politely

Chasing payment is the message people put off longest, which is exactly why it works better as a template. These state the amount and the due date without apology or filler.

3 replies - free to copy or install

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The messages

Copy any of these as they are, or install the home services pack to keep them on your keyboard. Anything in brackets is a blank the app fills as you send.

Work completion

All finished at [Address]! Here's a summary of the work done: [Summary]. Thanks for choosing us.
Invoice/payment reminder

Friendly reminder: invoice [Invoice Number] for [Amount] is due [Date]. Thank you!
Review request

Thanks again for your business! A quick review really helps us out: [Review Link]

These are part of the Home Services pack, which installs all 10 replies in one tap.

Questions

How do you politely remind a customer to pay an invoice?: State the amount, the invoice number and the due date in one short message. Softeners like "no rush, whenever you get a chance" are read as permission to delay.
When should you send a payment reminder?: The day after the due date, then weekly. Waiting a month makes the conversation harder, not easier.

More home services messages

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