How quickly should a landlord respond to a maintenance request?

Acknowledge the same day even if the repair takes longer. The acknowledgement is what stops follow-up calls and complaints; the repair timeline can follow separately.

How much notice do you have to give a tenant before entering?

It varies by jurisdiction - commonly 24 to 48 hours for non-emergency entry. Check your local requirement, then put the date and time in writing every time.

Maintenance request response templates

Tenants escalate when they think nothing is happening. An acknowledgement sent within the hour buys the time you need to actually schedule the work. These three cover receipt, scheduling and legal notice of entry.

3 replies - free to copy or install

Install in Fast Reply Don't have the app yet?

The messages

Copy any of these as they are, or install the property management pack to keep them on your keyboard. Anything in brackets is a blank the app fills as you send.

Maintenance acknowledgement

Got it - we've logged your request for [Issue] at [Address]. A technician will reach out to schedule within [Timeframe].
Maintenance scheduled

Your maintenance visit for [Issue] is set for [Date] at [Time]. Please ensure access is available.
Notice of entry

Per your lease, this is notice that we'll need to enter [Address] on [Date] at [Time] for [Reason].

These are part of the Property Management pack, which installs all 10 replies in one tap.

Questions

How quickly should a landlord respond to a maintenance request?: Acknowledge the same day even if the repair takes longer. The acknowledgement is what stops follow-up calls and complaints; the repair timeline can follow separately.
How much notice do you have to give a tenant before entering?: It varies by jurisdiction - commonly 24 to 48 hours for non-emergency entry. Check your local requirement, then put the date and time in writing every time.

More property management messages

Save your first reply in under a minute.

Then never type it again. Free to download, no account and no card - five replies of your own, and the keyboard in every app. Pro is $19.99 a year or $2.99 a month after a 7-day trial.

Download on the App Store

For iPhone and iPad · English, Spanish, French, German and Japanese