Order and shipping update templates
Most "where is my order?" messages are caused by silence, not by slow shipping. These cover the confirmation, the dispatch note, the out-of-stock apology and the thank-you, so buyers hear from you before they have to ask.
The messages
Copy any of these as they are, or install the selling pack to keep them on your keyboard. Anything in brackets is a blank the app fills as you send.
These are part of the Selling pack, which installs all 9 replies in one tap.
Questions
- What should an order confirmation message say?
- What was ordered, when it ships, and how they will know it has. Those three facts remove nearly every follow-up question a buyer would otherwise send.
- How do you tell a customer an item is out of stock?
- Say it immediately, give a restock date if you have one, and offer a refund without making them ask. Delay turns a small disappointment into a dispute.
More selling messages
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